Onsys Infrastructure - Database Support and Services

Infrastructure Managed Service

IT infrastructure is the heart of the modern organization and availability of applications depends on reliable operating environment with processes, governance, procedures and monitoring tools.
Onsys Managed IT Service performs required IT tasks to ensure availability of services so that clients can focus on growing their core business.
Onsys Managed Services can span across all IT functions including hardware, virtualization, network, firewall, software, infrastructure, and cloud maintenance to provide peace of mind of our clients.

Hardware and server support

Perform health check of existing hardware and server infrastructure
• Identify gaps with industry best practices and recommend improvements
Identify current patch levels of operating systems and maintain latest patch levels where possible
Periodic environment review and health check to maintain the environment securely

VMware, KVM and Hyper-V Virtualization

Monitoring and troubleshooting of virtualization software and environment
Provision new Virtual machines
Monitor for capacity and escalate when required
Engage vendor support when required to resolve issues
Perform version upgrade and patching

Infrastructure Monitoring

Install and configure Check-MK monitoring
Configure alerts and notifications
Monitor and response to alerts

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Onsys Infrastructure Management

APPLICATION MANAGEMENT

Maintaining software license compliance
Tracking inventory and software asset use
Maintaining standard policies and procedures surrounding definition, deployment, configuration, use, and retirement of software assets
Monitor application performances and ensure availability

NETWORK AND FIREWALL

Monitor firewall, routers, and other network devices
Troubleshoot any network related issues that impacting day-to-day operations of the business
Evaluate existing firewall policies, configurations and provide recommendations and improvements
Perform periodic heal check on critical devices and engage vendors to fix identified issues
Identify patch level of existing devices and maintain current version with latest security updates of firmware to secure the network

BACKUP/RESTORE SUPPORT

Backup integrity check
Daily/weekly/monthly backup monitoring
Administration of backup jobs
Provide ad-hoc backups
Provide ad-hoc restoration
Vendor coordination and management

WEB, INTERNET & EMAIL

Monitor and administer servers, network and service provides connectivity
Maintain email servers
Maintain Web serves

DR PLANNING AND TEST

Design DR strategy based on recovery time and point objectives
Schedule DR Tests
Perform DR test and document the outcome

STORAGE

Install, configure, support and maintain storage area networks and associated technology
Administer networks, servers and associated schedules.
Manage, transform and provide user access to large datasets.
Document processes, procedures, upgrades and problems.
Upgrade software, monitor performance and evaluate trends and needs.
Perform activities related to install, configure and manage SAN devices and fibre switches.
Execute FC zoning for development and production storage volumes.
Oversee IO performance of production along with development of databases LUNs.
Provide architecture as well as performance recommendations to DBAs and Ops.
Conduct bottleneck evaluation to identify performance issues.
Ensure backup methods are in place as well as tested for FC LUNs.

MONITORING

Network monitoring
Server monitoring
Capacity planning
Create alert and notifications
Visualise data centre resources on a dashboard

Tailor-made database support solution for your specific business needs

We understand that each business is unique, and you may have different requirements. We’ll discuss your needs and provide a tailor-made solution for your specific business environment.

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